Return and Refund Policies:
Our merchandise is 100% Authentic and is purchased only from factories where the product is made. We do not use grey market or closeout sources. Therefore, in order to keep our prices as low as possible our refund policy is as following:
Refunds can be obtained within 30 days of purchase for any unused merchandise in its original purchase condition and packaging, except Wigs, Human and Synthetic Hair, Hair Extensions due to Pennsylvania State Health Regulations.
Each return should be preauthorized. Please email us at returns@houseofbeautyworld.com for the Return Authorization Number (RAN).
You will get a response withing 24 - 48 hours.Any unauthorized return is subject to a 25% Restocking Fee.
Shipping charges are non refundable
20% Restocking Fee applies to all returns/exchanges
All unapproved returns are subject to 50% restocking fee.
Unappoved returns are the merchandise that was used, packages torn, worn and all other conditions in which the merchandise can not be sold again.Credit for returns will be issued in 72 hours after your merchandise is received.
HouseOfBeautyWorld.com refund policies on appliances and fragrances are as following: If for any reason you decide to return an appliance and/or fragrances, you will only be able to get 50% of the price in a form of store credit. You will be able to use your store credit with your next purchase. Appliances and fragrances are also eligible for an exchange within 30 days of purchase. Each item has to be in its original purchase condition and packaging. For more details, please check our Exchange Policies.- You will need the packing list that came with your order and the credit card used to make the purchase.
- Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
- Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return.
- To make an exchange or obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase.
- Credit will always be issued to the same card to which they were charged.
We guarantee all appliances for 14 days from the date of purchase. If your appliance becomes defective within 14 days of purchase, we will replace the appliance for you at no cost. After 14 days, all appliances are covered under the manufacturer's warranty (see Warranty Information).
To receive a return authorization from us for a defective appliance covered under the manufacturer's warranty, please contact us via e-mail at returns@houseofbeautyworld.com requesting a return authorization number and instructions. Please be sure to provide us with your order number. A return authorization number and instructions will be e-mailed to you.
Please know that you have the option of returning your defective appliances to the manufacturer for repair or replacement. All appliances come with the warranty from 6 months to 3 years, depending on manufacturers.
Exchange Policy
Customer's satisfaction is our goal. In order for our customers to be satisfied we allow one exchange per order. Any exchange requests must be made within 5 business days after the shipment is delivered by the carrier (i.e. UPS/ USPS). All exchanges or returns must be preauthorized. An EAN will only be issued for qualifying items. Contact us at: info@houseofbeautyworld.com for an Exchange Authorization Number (EAN) and instructions on how to exchange a product. You will have 10 days from the date of the EAN to send us your exchange item(s). No exchanges may be made after the 10 day period has expired.
Each exchange should be preauthorized. Please email us at info@houseofbeautyworld.com for the Exchange Authorization Number (RAN). Your will get a response withing 24 - 48 hours. Any unauthorized return is subject to a 25% Restocking Fee.
Product Eligibility
- Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.- Items not eligible for exchange: Special Orders and Wholesale Orders.
- If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.
Exchange Fees: A 10% restocking fee and shipping charges apply to all exchanges. If the sales price of the item being returned is greater than the item requested, we will apply the difference in price toward shipping cost.
Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.
Charges required to complete exchanges are made on the credit card submitted in the original order.
Balances are issued as store credit only and can be used at any time during 1 year from the day store credit issued.
To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible:
1. Email returns@houseofbeautyworld.com to request your RA number. You will receive an email response with your RA number and instructions on how to exchange and return the product. Please allow up to 2 business days for response.
2. Exchange items must be returned to HouseOfBeautyWorld.com within 10 days from receipt of the RA number. Once House of Beauty receives your exchange package, please allow up to 10 business days for the exchange process to complete.
How to Prepare Your Exchange Package
Outside of Package:
1. The Exchange Authorization number must be clearly marked on the outside of the shipping box. Packages with no visible Exchange Authorization Number will be refused.
2. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
3. Send package to:
House of Beauty
2385 Chentenham ave
Philadelphia, PA 19150
Store Credits
Credits are issued as store credit only. Store credit is valid for the purchase of any product(s) on House of Beauty. To redeem store credit you must call us at 1-877-993-2889 and place your order with a phone representative. Store credits expire in 1 year.Backorders
If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us via email at info@houseofbeautyworld.comCancellation Fees
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 25% cancellation fee charged. Shipping and handling charges are non refundable.Order Processing
Orders are processed within 12 hours of order placement. Contingent on stock availability, orders are shipped within 24 hours of processing. Once shipped, orders arrive within the time frame selected on the order form.NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
If you provide an incorrect address to ship and we need to reroute your package, UPS rerouting fee is $15.00. International/Post Office shipments can not be rerouted.
Shipping Delays
We are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at info@houseofbeautyworld.comCREDIT CARDS/DEBIT CARDS:
When you place an order, we will do an "authorization" of your card for the amount of the order and your bank may place a "hold" on your account for the amount of the transaction. When your order is shipped, we will "settle" the transaction and that is when your card will be charged. This means that we do not actually bill your card until your order is shipped. If your order has been modified, the amount that is billed may be different than the original authorization. If you placed your order with a debit card, you may see the original authorization as a "pending" transaction until your order is shipped and the transaction is settled. This is when the final amount is actually charged to your card. Please note that it may take a few days for the final amount to show up on your bank statement. We do not have any control over your bank's policies and procedures, so please contact them for any further details. If your order is modified and the total is more than the original authorization, it may be necessary for us to do an additional authorization to your card for the extra amount. In this case, you may see more than one authorization and/or settled transaction on your credit card.If it is necessary to cancel an order placed with a debit card, we do not have any way of "cancelling" or "releasing" an authorization. Only your bank can do this. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information. However, we can usually cause the "hold" to be cleared in a few days by simply charging your card for $0.01 (1 cent). We would like to be able to release an authorization hold on a debit card, but due to the design of the Visa/MasterCard system, we have no way of doing it. For further details, please contact your bank.
All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.
Fraud & Theft
Credit Card Fraud and Theft of our merchandise will be prosecuted.Policy Changes
House Of Beauty reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.We accept US Money orders and Major Credit cards.
Our contact information:
e-mail: info@houseofbeautyworld.com
By standard mail:
House of Beauty
2385 W. Cheltenham Ave
Philadelphia, Pa 19150
info@houseofbeautyworld.com
HouseofBeautyWorld.com - a division of House of Beauty established in 1984. Super stores of savings and Brand names located in center city Philadelphia, PA.
House of Beauty, for over 25 years Philadelphia's premier shopping destination.
When you want the best for less, there is only one place to shop.
They say: "Time is money" and nobody respects that more than we do. From the highest standards of the customer satisfaction, to having over 50,000 beauty products in stock, we are truly a one-stop shopping experience. We carry the best names in the beauty business, and try to have them in stock at all times. Hundreds of write ups in all major publications acknowledge House of Beauty as " The best in the beauty business."
From celebrities to customers who expect The Best for Less, there is only one place - House of Beauty!
We will be adding products continuously to broaden our selection and your choices so that you buy THE BEST products you need for THE LESS!!! If you don't see your favorite item in our site, just let us know via e-mail or phone call and we will try to do our best to satisfy your needs. Your satisfaction is important for us.
Thank You for visiting our site and enjoy your shopping.
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What is HouseOfBeautyWorld.com?
We are a beauty Super Center. Our 25 year experience gives us an edge over our competitors. With the inventory of thousands beauty products, we never forget why we started our business in the first place. It has always been about Customer Service, Honesty and Integrity. We only sell the Best, and try to sell it for Less. We never cut corners, because no matter how little you pay for the products, you still expect quality. We deal with 800 manufacturers so there is never a worry that a product is not real.